Customer Service Officer | Australia-VIC-Kew
Customer Service Officer
Wholesale Customer Service Officer | 12 Month FTC | Kew
A bit about the role …
We're currently on the lookout for an experienced Customer Service Officer to join our amazing Wholesale Customer Service team on a 12-Month Fixed-Term Contract!
This role sits in our independents (indies) team which provides support to our independent & mini major customers across Australia and NZ (think City Beach, Culture Kings, Lowes, etc).
You will manage a specific portfolio of channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window. You will also be communicating with customers & our sales teams on a daily basis.
What will I be doing?
We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big – both in dollar value and volumes – so attention to detail is crucial.
What experience do I have?
What can we offer you?
A BIT ABOUT US..
Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic brands to life that are loved by, well - everyone!
Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands. We have 18 brands in our portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright!