Wholesale Customer Service Team Leader

• Hybrid and flexible working, health & wellbeing programs
• Collaborative culture with a genuine commitment to sustainability
• Permanent role with learn and grow opportunities 

We are on the lookout for a Team Leader, to oversee our Wholesale Customer Service Team who support our major customers

Your responsibilities will include :

• People Leadership: day to day management for a small team of Customer Service Officers, including monitoring KPIs in Salesforce, monthly 1:1 meetings, appraisals, reviews
• First escalation point for customer issues, including problem solving customer queries and resolving internal team issues
• Call quality
• Providing outstanding customer service to our internal and external customers by managing inbound customer call flow, emails and for all Bonds, Champion and Sheridan queries; managing orders, returns and customer queries
• Regular interface with internal teams:, Sales, Supply & Ops, IT & Warehouse/Distribution
• Embracing continuous improvement and the changes that can come with it
• Working towards exceeding internal and external customer needs, and ensuring that there is a continual focus on achievement of set KPIs

To be successful in this role you will bring:

• Strong MS Skill and an ability to pick up new systems quickly – Five9, Salesforce & BOB
• Demonstrable experience in a similar customer service environment
• An ability to problem solve and deal with ambiguity
• Minimum 1-2 years management or supervisory/team leader experience

Cultivating a diverse and inclusive workplace …

Here at HanesBrands Australasia, we are proud to be an equal opportunity workplace cultivating a diverse, inclusive and vibrant work environment. We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. We have a culture of high performance in our workplace and celebrate the diversity of our employees who contribute to the success of our organisation. Therefore, we warmly welcome all people to apply to work with us.