• Support our online customers for our portfolio of brands – BONDS, Champion, Sheridan (just to name a few)
• Flexible and hybrid working environment!
• Opportunities for growth and development across our network

Calling all customer service heroes … we're recruiting in our Online team and we need someone who shares our passion for providing seriously awesome customer service. If you love customer service, this is THE GIG.

We're famous for our iconic and comfy products – who isn't decked out in a pair of Bonds trackies or Champion sweats while they're working from home at the moment? – and proud of the top-notch customer service we provide to each and every one of our amazing, loyal customers. Our Customer Service Officers support our Bonds, Champion, Jockey, Berlei and Sheridan e-commerce sites and manage all enquiries coming in via phone, email and live chat. Even more so in the current environment, this team are central in ensuring we continue to support our customers, and efficiently problem solve any issue that comes their way. 

What experience/skills do I have?   

• Coming from a sales, retail or call-centre background will be highly advantageous
• Ability to work autonomously and enjoys self time-management
• Adaptability to learning new systems and product information
• You're energetic, enthusiastic and smart, someone who enjoys interacting with different people and problem solving anything and everything that's thrown your way.
• Ability to communicate and empathise with our customers through both written and verbal settings

Enjoy some of our perks …

• Amazing working culture, structured training & development programs, genuine internal career pathways … love coming to work!
• Huge staff discounts! Enjoy up to 70% across all brands in the Hanes portfolio … we're talking about huge savings on Bonds, Champion, Sheridan, Bras N Things, Berlei, Jockey – and more!
• Sample sales and extended family and friends discounts
• Wellness Programs – regular free skin checks, flu shots, remedial massages, Employee Assistance Program, fresh fruit delivered on-site 
• Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
• Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
• “Summer Fun” – take advantage of a half-day leave every fortnight, in addition to your leave allowance, during the summer months and make the most of the sun!
• Company-wide “Golden Yarn” Reward & Recognition Program
• Modern and relaxed office environment with sit-stand desks and a strictly casual dress-code!
• “Lunch & Learn” sessions, with topics including financial management and health & wellness
• Established and committed LEAN organization offering on-going training to all employees
• Genuine commitment to global sustainability - https://hbisustains.com/

A bit about us …

HanesBrands Australasia is home to some of our most iconic Aussie brands and we are proud to be part of HanesBrands Inc, the world's largest manufacturer and marketer of basic apparel brands.

The Bonds Group is the largest operating group in Hanes Australasia and our brands speak for themselves: Bonds, Berlei, Holeproof, Jockey, Rio, Voodoo, Kayser, Razzamatazz and many more … Our Head Office is based in Kew, an Eastern suburb of Melbourne, with easy transport links in and out of the City. We have a NSW office based in Burwood and a New Zealand office in Auckland. Together our dedicated and talented teams are famous for designing and bringing to market a range of fabulous undies, intimates, hosiery, socks and apparel for men, women, kids and baby. 

With six successful e-commerce websites and an extensive Bonds & Champion store network of over 140 stores (and counting), combined with some fantastic wholesale partnerships and a growing international presence, the future is looking bright!

Cultivating a diverse and inclusive workplace …

Here at HanesBrands Australasia, we are proud to be an equal opportunity workplace cultivating a diverse, inclusive and vibrant work environment.  We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally.  We have a culture of high performance in our workplace and celebrate the diversity of our employees who contribute to the success of our organisation.  Therefore, we warmly welcome all people to apply to work with us.

Creating the fabric of a better life for people and the planet:

Outside of government advice to work from home during lockdowns, we are also proud to promote ongoing flexible working, where even after the pandemic ceases, there will be the opportunity to work 2 days from home ongoingly.

How to Apply: Express your interest by selecting apply now and upload your CV. We look forward to hearing from you soon!