Customer Service Officer - Wholesale Accounts | Melbourne - Inner (VIC)
Customer Service Officer - Wholesale Accounts
Melbourne - Inner
Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our Aussie heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business. We are open, collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic Australian brands to life that are loved by, well - everyone!
A bit about the role …
We're currently on the lookout for an experienced Customer Service Officer to join our Wholesale Customer Service team.
This role sits in our Major Accounts team which provides support to our larger wholesale customers across Australia and NZ (think Myer, David Jones, etc.). You will manage a specific portfolio within the major department store channels and act in an account management capacity to ensure all orders are not only input correctly, but managed and delivered within the designated delivery window.
What will I be doing?
We are looking for someone who can effectively straddle Customer Service and Account Management: because of the account management focus, and a need to work with internal teams to manage order flows, from start to finish, you must have similar experience and be super comfortable working with high volumes of data. The orders coming through are big – both in dollar value and volumes – so attention to detail is crucial.
What experience do I have?
What's in it for me?
Who are we?
Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands.
We have 18 brands in our HBA portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. Our Head Office is in Kew, Melbourne; we have multiple sites in Sydney, offices in Auckland and factories in China. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright!
Cultivating a diverse and inclusive workplace …
Here at HanesBrands Australasia, we are proud to be an equal opportunity workplace cultivating a diverse, inclusive and vibrant work environment. We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. We have a culture of high performance in our workplace and celebrate the diversity of our employees who contribute to the success of our organisation. Therefore, we warmly welcome all people to apply to work with us.
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