• Support our online customers for our portfolio of brands – BONDS, Champion, Sheridan (just to name a few)
• COVID safe working environment (work in our support office & from home)
• Monday – Friday roster – Keep your weekends free!

Calling all customer service heroes … we're recruiting in our Online team and we need someone who shares our passion for providing seriously awesome customer service. If you love customer service, this is THE GIG.

We're famous for our iconic and comfy products – who isn't decked out in a pair of Bonds trackies or Champion sweats while they're working from home at the moment? – and proud of the top-notch customer service we provide to each and every one of our amazing, loyal customers. Our Customer Service Officers support our Bonds, Champion, Berlei and Sheridan e-commerce sites and manage all enquiries coming in via phone, email and live chat. Even more so in the current environment, this team are central in ensuring we continue to support our customers, and efficiently problem solve any issue that comes their way.

We only hire people who share the same values and standards that we hold ourselves to. We haven't got where we have without channeling them into the work we do, living and breathing them everyday. It can get quite demanding, and we need a genuine team-player who will flex and adapt where required. When call volumes peak, and the inbox is bursting, we need you to stay cool, get your head down and support your team mates through it. You're rewarded with a caring and encouraging team and working environment, a great base salary, awesome perks and genuine career development opportunities.

What experience/skills do I have?   

• Coming from a sales or call-centre background will be highly advantageous – from the moment you log in you're ON! … taking a high volume of calls and live chat requests, whilst juggling a busy email inbox, so you have a strong work ethic and know how to prioritise and plan your time well
• We like to give our teams autonomy and ownership of their roles, so you are someone who enjoys working to specific targets, doesn't need a helicopter management style and knows how and when to escalate an issue
• You're energetic, enthusiastic and smart, someone who enjoys interacting with different people and problem solving anything and everything that's thrown your way: every day will present a new challenge and you're ready for it
• There is a sales element to the role so you must be comfortable upselling and cross-selling where appropriate
• If you're looking for an enjoyable role for the now, and career development for the future, this is it: where possible, we regularly promote our high performing CSOs into entry level roles across our business, including Sales, Product Management and Design

What's in it for me?

• Amazing working culture, structured training & development programs, genuine internal career pathways … love coming to work!
• Huge staff discounts of up to 70% across all brands in the Hanes portfolio … we're talking about huge savings on Bonds, Champion, Sheridan, Bras N Things, Berlei, Jockey – and more!
• Sample sales and extended family and friends discounts
• Wellness Programs – regular free skin checks, flu shots, remedial massages, Employee Assistance Program, fresh fruit delivered on-site  
• Access to awesome perks, including corporate discounts, novated car leasing, Employee Assistance Program, Parental Leave Program
• Monthly business updates from our CEO and Senior Leadership Team, with regular presentations from our community partners
• “Summer Fun” – take advantage of a half-day leave every fortnight, in addition to your leave allowance, during the summer months and make the most of the sun!
• Company-wide “Golden Yarn” Reward & Recognition Program
• Modern and relaxed office environment with sit-stand desks and a strictly casual dress-code!
• “Lunch & Learn” sessions, with topics including financial management and health & wellness
• Established and committed LEAN organization offering on-going training to all employees
• Genuine commitment to global sustainability

Who are we?

Hanes Brands Australasia is home to some of Australia's most iconic brands, and we are proud to be part the US powerhouse Hanes Brands Inc, one of the world's largest manufacturer and marketer of basic apparel brands.

We have 18 brands in our HBA portfolio, including Bonds, Champion, Berlei, Jockey, Sheridan and Bras N Things, and a number of offices across Australia and New Zealand. Our Head Office is in Kew, Melbourne; we have multiple sites in Sydney, offices in Auckland and factories in China. We're a household name delivering beautiful comfy products that Aussies just love. And with six hugely successful e-commerce sites, an extensive and rapidly growing store network, amazing and well-established wholesale partnerships and a growing international presence, the future is looking bright!

Cultivating a diverse and inclusive workplace …

Here at HanesBrands Australasia, we are proud to be an equal opportunity workplace cultivating a diverse, inclusive and vibrant work environment.  We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally.  We have a culture of high performance in our workplace and celebrate the diversity of our employees who contribute to the success of our organisation.  Therefore, we warmly welcome all people to apply to work with us.

Express your interest by selecting APPLY NOW and upload your CV.