Customer Service Team Leader | Sydney - Inner (NSW)
Customer Service Team Leader
Sydney - Inner
A little about us
Bras N Things is Australia's leading lingerie retailer, with more than 185 stores across Australia, New Zealand, South Africa and still growing. At Bras N Things we are committed and passionate about Our Vision to “empowering women to feel fabulous from the inside out”- this resonates in everything we do.
This is an exciting time for applicants to join our brand who are aspiring to be part of something big! As we continue to expand our footprint by exploring new markets.
What we are looking for
This rare and exciting opportunity within our close knit and energetic Online Team is a great role for someone who is looking to be a part of a leading Global brand. This role would be an incredible next step for a Customer Engagement/Service Team Leader or Manager who is passionate about providing high quality service to our Customers.
The main responsibility of this role is to lead the Omni Channel (phone, email, social, live chat) contact centre to support Bras N Things Customers. The key deliverables of the role is exceptional service measured by excellent contact resolution, low phone abandonment rate and a high compliance with agreed quality standards.
The main responsibilities in this role will be, but not limited to:
To be successful in this role you will have:
Our Culture is found in the little things…..our focus on customers, communication, team building and the respect that our Team have for each other creates an environment full of passion, proactivity and positive attitudes. We promote collaboration and a supportive environment that allows you the chance to shine! Your goals of growing your career can be realised at Bras N Things through our tailored development programs. Your success is our success!
We love to recognise and thank our Team for a job well done. Some of the ways we do this include:
Cultivating a diverse and inclusive workplace
Here at Hanes Australasia, we are focused on cultivating a workplace that is diverse, inclusive and vibrant. In fact, we know our both workplace culture and business are only strengthened by our differences. We encourage our employees to bring their true selves to work and support them to reach their full potential both personally and professionally. Therefore, we warmly welcome people of all genders, races, ages and abilities or any other backgrounds or differences to apply to work with us.
Creating the fabric of a better life for people and the planet
As a COVID 19 safe environment we have broken our Sydney team into two, one team will come into the office on Monday and Tuesday and the other team will come in on Thursday and Friday. No one will be in the office on a Wednesday and during the weekend, in order to do a deep cleanse. In these unusual times we are loving staying connected with each other via MS teams.