Customer Service Officer - Online | Melbourne - Inner (VIC)
Customer Service Officer - Online
Melbourne - Inner
What's in it for me?
Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set ourselves, and strive towards, each day. We are an open, collaborative and straight-talking business and look to hire likeminded people. We're a passionate bunch and proud of who we are, where we've come from and what's to come. We love bringing our iconic Aussie brands to bring to life and making the world a more comfy place!
We've got some pretty amazing perks too, including a hefty 50% off our brands, Friends & Family discounts, regular Sample Sales, reduced Health insurance premiums and MS Office 365 licenses. Our office in Kew is fab – bright, fresh and spacious with great facilities. We're big on coaching & training and understand the importance of developing our people into future leaders. Come and build a career with us … although you have to like undies and socks (they're everywhere!).
A bit about the role …
With three hugely popular e-commerce sites for our iconic brands Bonds, Berlei & Sheridan, we are looking for an experienced Customer Service Officer to join our Online Customer Service Team on a 6 month fixed term contract.
Your role will be to:
Whilst providing top notch customer service will always come first for us here, there is a sales focus to this role. We are looking for someone who enjoys and has a passion for sales. You understands how to build customer relationships and when it is appropriate to upsell and cross sell
You have experience working in an environment that is target-orientated and are driven by hitting your daily, weekly and monthly objectives.
The team work extended trading hours on a rotating roster so you must be able to commit to evening shifts until 8pm every 4-6 weeks.
What experience do I have?
A bit about us …
Hanes Australasia is home to iconic Aussie brands Bonds, Sheridan and Berlei – to name but a few – and we are proud to be part of Hanes Brands Inc, the world's largest manufacturer and marketer of basic apparel brands.
With a foot firmly in retail – our store network is up to 100 stores and counting – combined with some fantastic wholesale partnerships and a growing international presence, the future is looking bright!
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