Customer Service Officer | BONDS | Full Time | Melbourne - East (VIC)
Customer Service Officer | BONDS | Full Time
Melbourne - East
What's in it for me?
Who wouldn't want to be part of Hanes Brands? Our culture is fantastic, made so by our people and the standards we set ourselves, and strive towards, each day. We are an open, collaborative and straight-talking business and look to hire likeminded people. We're a passionate bunch and proud of who we are, where we've come from and what's to come. We love bringing our iconic Aussie brands to bring to life and making the world a more comfy place!
We've got some pretty amazing perks too, including a hefty 50% off our brands, Friends & Family discounts, regular Sample Sales, reduced Health insurance premiums and MS Office 365 licenses. Our office in Kew is fab – bright, fresh and spacious with great facilities. We're big on coaching & training and understand the importance of developing our people into future leaders. Come and build a career with us … although you have to like undies and socks (they're everywhere!).
A bit about the role …
With three hugely popular e-commerce sites for our iconic brands Bonds, Berlei & Sheridan, we are looking for an experienced Customer Service Officer to join our Online Customer Service Team on a full-time basis.
Your role will be to:
Whilst providing top notch customer service will always come first for us here, there is a sales focus to this role. We are looking for someone who enjoys and has a passion for sales. You understands how to build customer relationships and when it is appropriate to upsell and cross sell
You have experience working in an environment that is target-orientated and are driven by hitting your daily, weekly and monthly objectives.
The team work extended trading hours on a rotating roster so you must be able to commit to evening shifts until 8pm every 4-6 weeks.
What experience do I have?
A bit about us …
“Why is it important that we are ‘being' something? Can't we just sell stuff?"
At Hanes Brands, we are more than just products and sales – we are a collective of people who are united by our desire to create unique, highly connective and valued brands. We build brands that are worth more than cotton or leather. What we do matters; we are not in the business of merely rag trading, but rather in creating things that are worth protecting and that have real value.
The Hanes Brands Apparel group is the largest operating group, and home to some of Australia's most iconic brands, including Bonds, Berlei, Holeproof and Jockey. We design and bring to market a huge range of undies, socks, hosiery, lingerie and apparel for, well – everyone!
Our Head Office is based in the beautiful Kew, an Eastern suburb of Melbourne, with easy transport links in and out of the City. We also have an office in Burwood, Sydney, housing some of our Design and Sales teams, two sourcing offices in Asia (PBA) and a manufacturing facility in Indonesia (PBI).
And what an exciting time we're having at the moment! An expanding retail network, combined with some fantastic wholesale partnerships and a growing international presence, represents huge opportunity – and a very bright future for the Hanes Brands Apparel Group.
We are looking for awesome – anything less need not apply.
Express your interest by selecting APPLY NOW and upload your CV.