• Work for a global retail brand
• Permanent Role
• Great career progression!

A bit about the role

We are currently looking for an IT Support Analyst to join our Application Support team. Based at our Camberwell office, this is a fantastic opportunity for someone with a strong desire to learn and develop their career in the in IT space with a background in Retail.

As an IT Support Analyst, your primary focus will be providing 1^st level support to key stakeholders across the entire business and escalating cases as required. You will need to be highly customer service focused as stakeholders will be contacting the team via phone or email with anything from simple enquiries, process interruption queries, to critical business issues.

Reporting to the Retail & Packaged Application Support Team Leader, your role will be to working closely with the other application support team members as well as the broader IT teams. Whilst you are starting out, you will have the full support of the experienced people in your team and the broader IT team to ensure your smooth transition into the role.

What are the roles key accountabilities?

• Answering and resolving help desk calls
• Recording of help desk call within call management system
• Providing advice to end users on correct and efficient use of systems
• Manage assigned help desk queues
• Updating customers on the progress of their case
• Contribute to IT team with on-call IT support, weekday afterhours and weekend store support

 What experience/skills do I have? 

• Experience in similar or related role desirable
• Retail experience  
• Experience with retail directions desirable
• Passion for IT and Customer Service
• Ability to show initiative when working
• Someone who is adaptable and can work across a variety of tasks

A bit about us …

HanesBrands Australasia is home to iconic Aussie brands Bonds, Bras N Things, Sheridan and Berlei – to name but a few – and we are proud to be part of HanesBrands Inc, the world's largest manufacturer and marketer of basic apparel brands.

This role will support all our brands and is a great opportunity for someone to get their foot in the door of IT. 

What's in it for me?

Who wouldn't want to be part of HanesBrands? Our culture is fantastic, made so by our people and the standards we set and strive towards each day. We enjoy the benefits of being part of a global organisation, whilst staying true to our Aussie heritage. As a company, we are passionate about developing our people, and there are endless opportunities for career progression across so many different areas of our business! We are open, honest, highly collaborative and straight-talking: we love coming to work every day and being part of bringing our iconic Australian brands to life that are loved by, well - everyone!

Enjoy some of our perks …

• We're big on training, development and promoting from within
• 50% off our fabulous brands, including Bonds, Champion and Sheridan
• We have an awesome table tennis table and competition
• Relaxed workplace culture
• Regular Sample Sales where you can pick up some real bargains!
• Reduced Health Insurance premiums with our partner BUPA

Express your interest by selecting APPLY NOW and upload your CV and cover letter.