Customer Service Officer | BONDS | 6 month contract | Melbourne - East (VIC)
Customer Service Officer | BONDS | 6 month contract
Melbourne - East
What's in it for me?
Who wouldn't want to be part of Hanes Brands? Aside from offering a competitive salary package, our culture is fantastic, made so by our people and the standards we set ourselves and strive towards. We are an open, collaborative and straight-talking business: we love coming to work every day and being part of bringing our iconic Australian brands to life that are loved by, well, everyone!
Other perks include 50% off our fabulous brands, generous Friends & Family discounts, regular Sample Sales, reduced Health insurance premiums with our partner BUPA and MS Office 365 licenses, and our office in Kew is fab – bright, fresh and spacious with great facilities. We're big on training & development and promoting from within – there are genuine career opportunities across our business available for you to explore.
A bit about the role …
We're currently on the lookout for an experienced Customer Service Officer to join our Customer Service team on a 6 month fixed term contract basis.
This role sits in our Independents Accounts team which provides support to our independent retail customers across Australia and NZ. Our independent customer base ranges from small boutique retailers who stock a few of our brands and may contact us to place an order or enquire about new stock, through to national, multi-store retailers who require a greater level of support in relation to orders, deliveries, pricing and new products and brands.
The key focus of the role will be to resolve customer queries and process orders. Customers will contact the team via phone, fax or email, the content of which vary from simple order enquiries, order management and processing, stock and new product queries, deliveries and customer returns. You will be trained up on our processes, systems and - most importantly, our brands and products, so you can provide top-notch service to our valued customer base.
What will I be doing?
What experience do I have?
This is an amazing opportunity to get your foot in the door with a global brand who can offer genuine development opportunities! APPLY NOW!